Refund Policy

This Refund Policy explains when purchases made through Glimbo are eligible for a refund. It applies to all paid items offered through the Service, including Glimbux (our in-game currency), subscriptions, and any cosmetic or premium items bought with real money.

This policy works alongside our Terms of Service. Where this policy and the Terms differ on refunds, this policy controls for refund questions. Nothing here limits any non-waivable statutory consumer right you may have where you live.

Glimbux, cards, cosmetics, and subscription benefits are digital virtual goods. They are licenses to use features within the Service — not physical products and not real-world property. They have no monetary value outside Glimbo and cannot be exchanged for cash.

Because virtual goods are delivered to your account instantly and consumed in-game, all purchases are final and non-refundable once delivered, except in the specific situations described below or where a refund is required by applicable law.

Where the law requires it (for example, the EU/UK statutory “cooling-off” right for digital content), you may have a right to withdraw within a set period. Note that this right is typically lost once delivery of the digital content begins with your express consent — which, for instant in-game items, occurs at the moment of purchase.

We will issue a refund (or replacement credit) in cases such as:

• Failed delivery. You were charged but the Glimbux, subscription, or item never arrived in your account, and it cannot be delivered after a reasonable attempt.
• Duplicate or double charge. You were charged more than once for the same order.
• Accidental or unauthorized purchase. A charge you did not authorize, or an obviously accidental purchase reported promptly (generally within 7 days) where the purchased items have not been substantially used.
• Billing error. You were charged the wrong amount, or charged after cancelling a subscription before the renewal date.

Outside these situations, we generally do not refund Glimbux you have already spent, subscription time you have already used, or purchases you simply changed your mind about.

Email [email protected] from the email associated with your account, or contact us through the support channel in our Discord. To help us resolve it quickly, please include:

• your Discord username and user ID;
• the date of the charge and the amount;
• the transaction or order ID (from your Discord/Stripe receipt);
• a short description of the issue.

Payments are processed by Stripe (via Discord where applicable). Approved refunds are returned to your original payment method; we cannot redirect a refund to a different card or account.

We aim to review refund requests within 5 business days. If a refund is approved, it is issued to your original payment method. Depending on your bank or card issuer, it can take an additional 5–10 business days for the funds to appear on your statement. We will let you know once the refund has been issued on our end.

If you believe a charge is wrong, please contact us first — most issues are resolved faster than a bank dispute. Filing a chargeback or payment dispute without contacting us may result in suspension of your account and forfeiture of Glimbux, cards, and other items pending resolution, since the disputed funds are reversed automatically.

We reserve the right to contest chargebacks we believe are unwarranted and to provide purchase and delivery records to the payment processor.

For refund and billing questions:

• Support and refunds: [email protected]
• Billing disputes: [email protected]